Effect of Standardized Consent for Urogynecological Procedures on Patient Satisfaction

Background

The current standard of care for consenting patients undergoing urogynecological procedures involves counseling patients on the procedures, other treatment options, risks, benefits, and pre-op and post-op periods. This counseling is routinely done verbally and may not be consistently standardized across patients. Pre-operatively, patients may undergo testing and post-operatively, patients may be admitted to the hospital and/or discharged with a urinary catheter following a voiding trial. Patients may also experience pain and constipation post-operatively at the hospital or at home and in the long term may experience recurrence of their symptoms and require reoperation.

The existing literature cites many examples of quality improvement initiatives and studies focused on improving the surgical consent process, patients' understanding and satisfaction. Several systematic reviews include prospective and randomized controlled trials using various patient counseling interventions including videos, computer programs, electronic presentation, websites, powerpoint, and written information have found improved patient comprehension and knowledge but did not consistently affect satisfaction (Farrell et al. Patient Education and Counseling. 2012;94:20-32. Nehme et al. Surg Innov. 2013;20(1):13-23. Schenker et al. Med Decis Making. 2011;31:151-173.). Most trials reported outcomes including overall satisfaction, knowledge score, perceived understanding (Hoppe et al. J Shoulder Elbow Surg. 2014;23:e134-e139. Johannes et al. Ann Surg Oncol. 2013;20:15-23. Bollschweiler et al. Ann Surg. 2008;258:205-211.). However, there has not been any such prospective randomized controlled trial for improving the consent process using media aid for urogynecological procedures. A related prospective study reported patients' understanding of sacrocolpopexy without any intervention and found deficiencies with mean knowledge score of less than 70 out of 100 (Adams et al. Female Pelvic Med Reconstr Surg. 2012;18(6):352-356.).

In our study, we hope to incorporate and assess the effectiveness of standardized visual presentation in addition to the standard of care. We hope to use the results of our study to inform our clinical practice and improve our patients' understanding and satisfaction.

Design and Overview

Our randomized controlled trial will investigate the effect of standardizing the consent for three urogynecologic procedures (vaginal hysterectomy, robotic sacrocolpopexy, and sub-urethral sling) using visual media, on patients' understanding of, and satisfaction with, their procedure.

Eligible patients will be recruited by a member of the research team at their pre-operative clinic visits. Participants who decline to enroll will not have access to the additional materials, but will receive the same standard level of care as the enrolled participants.

Currently, the standard of care for consenting patients for these three procedures involves verbally counseling patients on what the procedures involves, other treatment options, risks, benefits, and what to expect in the pre-op and post-op periods. In this study, for each of the three surgical procedures, we will use a computer-generated scheme to allocate participants in a 1:1 ratio using block randomization. Participants will be randomized to one of two study arms:

Participants will receive the standard counseling described above

Participants will receive the same counseling as described above and will then review a standardized visual presentation for the procedure they will undergo.

Each participant will be first provided the standard of care that they would have received at a pre-operative clinic visit. Then, participants in the intervention arm will view a visual presentation that will address what type of procedure they will undergo, the risks and benefits of the procedure (i.e. injury to nearby organs, risks of infection and bleeding, risk of re-operation), alternative treatments to the procedure, what to expect during the pre-operative period, and what to expect in the post-operative period (i.e. urinary catheter, constipation, pain management, hospital stay). Time spent viewing the visual presentation will be recorded to assess for the efficiency of this quality improvement intervention. At the end of the clinic visit, all participating patients will receive the same survey to evaluate their understanding of their procedure, pre-operative and post-operative expectations, and satisfaction with their experience. A similar survey will be repeated before their surgery and at their post-operative clinic visit at approximately 1-2 weeks following the surgery.

Outcome Ascertainment

Our primary outcome will be patient's knowledge score at the end of the pre-operative clinic visit, and secondary outcomes include patients' satisfaction, subjective understanding of their procedure, immediate pre-operative and post-operative knowledge, and number of post-operative encounters. Participants will be followed up to their post-operative clinic visit.